Privacy Policy

1. Scope and who we are

ServiceOS LLC is a Florida limited liability company. We develop and provide software, CRM configuration, AI voice and messaging automation, websites, and custom software services. Our product brands include GlowOS, Crewvana, and CastleOS.

This policy applies to information collected through serviceosllc.com, communications with ServiceOS LLC, demonstrations and sales calls, and services or messaging programs operated by ServiceOS LLC under its product brands.

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact details, including your name, business email address, telephone number, company, and job title.
• Business details, including your company website, industry, operational needs, and information submitted through forms.
• Communications and records from calls, demonstrations, support requests, emails, text messages, and other conversations.
• Technical information, including IP address, browser type, device information, referring pages, pages viewed, and cookie or similar technology data.
• Service information that you or your organization provides when configuring or using our software and related services.

3. How we use information

We may use information to:

• Respond to inquiries and provide requested information.
• Schedule, confirm, and follow up on appointments, calls, and demonstrations.
• Provide, configure, maintain, secure, and improve our software and services.
• Send account, service, operational, and support updates.
• Send marketing communications where you have consented or where otherwise permitted by law.
• Understand website use, measure service performance, prevent fraud, and protect our systems and users.
• Comply with legal obligations and enforce our agreements.

4. Consent and legal bases

SMS consent is obtained through a separate optional checkbox that is unchecked by default or through another documented opt-in method. Other consent may be obtained through forms, written or recorded requests, and clear affirmative actions. You may withdraw consent at any time using the unsubscribe or opt-out method provided in the communication or by contacting us.

Where applicable, we process information with your consent, to perform a contract or take requested steps before entering one, to comply with law, and for legitimate business interests such as securing and improving our services.

5. SMS and text messaging

When you provide a mobile telephone number and opt in, ServiceOS LLC may use that number to send appointment reminders, follow-ups, account or service updates, customer-support messages, and marketing communications for ServiceOS LLC or its GlowOS, Crewvana, and CastleOS product brands.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign.

We may share information with service providers that help us deliver the messaging program, such as messaging platforms, telecommunications carriers, and technical vendors, solely as needed to provide those services.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to opt out at any time.
• Reply HELP for help.
• Consent to receive text messages is not a condition of purchase.
• Wireless carriers are not liable for delayed or undelivered messages.

6. How we share information

We may disclose information to vendors that process data on our behalf, such as CRM, hosting, analytics, email, telephony, payment, security, and messaging providers. These vendors may use information only to provide contracted services to ServiceOS LLC and not for their own promotional or marketing purposes.

We may also disclose information when required by law, to protect rights and safety, in connection with a merger, financing, acquisition, or sale of business assets, or with your direction or consent. The SMS-specific restrictions in Section 5 continue to apply to mobile opt-in data and consent.

7. Cookies and similar technologies

We may use cookies and similar technologies to operate the website, remember preferences, understand traffic and usage, and improve performance. You can control cookies through your browser settings, although disabling some cookies may affect site functionality.

8. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, and meeting legal obligations.

The retention period depends on the nature and purpose of the information, the sensitivity and potential risk associated with it, and applicable legal, accounting, reporting, and contractual requirements. We delete or de-identify information when it is no longer reasonably needed.

9. Your privacy rights

Subject to applicable law, you may request access to, correction of, or deletion of personal information we maintain about you. You may also ask us to restrict certain processing, withdraw consent, or opt out of marketing communications.

To submit a request, use the contact information in Section 13. We may need to verify your identity before completing a request.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children's privacy

Our website and business services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us.

12. Changes to this policy

We may update this Privacy Policy periodically. We will post the updated policy on this page and revise the “Last updated” date. Material changes may also be communicated through other appropriate channels.

13. Contact us

For privacy questions or requests, contact: