Terms of Service

1. Agreement to these Terms

These Terms of Service (“Terms”) are an agreement between you and ServiceOS LLC, a Florida limited liability company located at 3330 NE 190th St, Ste 2112, Aventura, FL 33180.

By accessing our website, using our software or services, or agreeing to an order, proposal, statement of work, or other service agreement that references these Terms, you agree to be bound by them. If you use the services for an organization, you represent that you have authority to bind that organization.

2. Services

ServiceOS LLC provides software, CRM configuration, AI voice and messaging automation, websites, operational tools, consulting, and custom software development. Services may be provided under the ServiceOS LLC name or through product brands including GlowOS, Crewvana, and CastleOS.

The specific scope, deliverables, fees, schedule, support, and usage limits for paid work will be described in the applicable proposal, order, statement of work, or other written agreement. If that agreement conflicts with these Terms, the signed agreement controls for that conflict.

3. Acceptable use

You may not use our website, software, or services to:

• Violate applicable law, regulation, privacy rights, intellectual-property rights, or contractual obligations.
• Send unlawful, deceptive, harassing, unsolicited, or noncompliant calls, text messages, emails, or other communications.
• Upload malicious code, interfere with service operation, probe security, or attempt unauthorized access.
• Misrepresent identity, authorization, consent, or the source or purpose of communications.
• Use outputs or automation to make unlawful decisions or cause harm without appropriate human review.
• Resell, copy, reverse engineer, or exploit the services except as expressly permitted in writing.

You are responsible for the accuracy and legality of information, instructions, contacts, and consent records you provide to us.

4. AI and automation

Some services may use artificial intelligence, automated workflows, voice systems, or generated content. These systems can produce incomplete or inaccurate results. You are responsible for reviewing material outputs and maintaining appropriate human oversight before relying on or acting on them.

You must not use our AI or automation services as a substitute for professional legal, medical, financial, or other regulated advice.

5. ServiceOS LLC SMS and messaging program

When you opt in to receive text messages from ServiceOS LLC, including messages associated with GlowOS, Crewvana, or CastleOS, you may receive appointment reminders, follow-ups, account or service updates, customer-support messages, and marketing communications.

• Message frequency varies.
• Message and data rates may apply.
• You may cancel the SMS service at any time by replying STOP. After you send STOP, ServiceOS LLC may send one message confirming your unsubscribe status. After confirmation, you will no longer receive messages from that program.
• Reply HELP for help.
• To rejoin, complete the applicable opt-in process again.
• Consent to receive text messages is not a condition of purchase.
• Wireless carriers are not liable for delayed or undelivered messages.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. See our SMS Terms and Privacy Policy for additional messaging disclosures.

6. Client materials and third-party services

You retain ownership of materials, data, trademarks, and content you provide. You grant ServiceOS LLC a limited right to use those materials as necessary to provide the services.

Our services may connect with third-party platforms such as CRM, scheduling, payment, communications, hosting, or AI providers. Third-party services are governed by their own terms and policies, and ServiceOS LLC is not responsible for changes, interruptions, or acts of those providers.

7. Intellectual property

ServiceOS LLC and its licensors retain ownership of our software, systems, methods, designs, documentation, trademarks, pre-existing materials, and improvements. Rights in custom deliverables, licenses, and client-specific materials will be determined by the applicable signed agreement.

8. Payment terms

Fees, billing schedules, deposits, expenses, renewal terms, and payment deadlines will be stated in the applicable proposal, order, invoice, statement of work, or other written agreement. You agree to pay undisputed amounts when due.

9. Confidentiality

Each party may receive nonpublic information from the other. Each party will use reasonable care to protect confidential information and use it only to perform or receive the services, except where disclosure is authorized or required by law.

10. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” SERVICEOS LLC DISCLAIMS IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the services will be uninterrupted, error-free, or suitable for every use, or that AI-generated or automated outputs will always be accurate.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SERVICEOS LLC WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION ARISING FROM OR RELATED TO THE WEBSITE OR SERVICES.

12. Modification, suspension, and termination

We may suspend or terminate access when reasonably necessary to address nonpayment, security risks, unlawful use, material breach, or harm to the services or others. Client termination rights and any post-termination obligations are governed by the applicable signed agreement.

We may update these Terms periodically. Updated Terms will be posted on this page with a revised “Last updated” date. Changes apply prospectively unless otherwise stated or required by law.

13. Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

14. General terms

If a provision of these Terms is found unenforceable, the remaining provisions will remain in effect. A failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent. These Terms and any incorporated written agreement constitute the applicable agreement between the parties concerning their subject matter.

15. Contact us